Shipping & Packaging Information
At PanStream, we take great care to ensure your HandPan arrives safely and securely, wherever you are in the world. Below you’ll find all the important details about our shipping, packaging, and delivery process.
Free Shipping to UK Mainland & EU
We offer free shipping across the UK Mainland and EU. For deliveries outside these areas, please contact us for a custom shipping quote.
👉 Please note: EU customers may be required to pay local customs charges. These fees are the responsibility of the customer, and we advise checking with your local customs office before placing your order.
Secure & Insured Shipping
Your HandPan will be shipped using tracked and insured courier services. We only use legit invoices, and every shipment is fully covered for peace of mind. Instruments are packed suspended inside a double cardboard box to protect against impact during transit.
While we don’t stock instrument cases at the moment, you are welcome to send your own case to us, or order a case and have it delivered directly to us before shipping your instrument.
We recommend Hardcase Technologies – Evatek Medium cases for the best protection.
Shipping Process
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Once your HandPan is ready for dispatch and the courier is booked, you’ll receive an email with your tracking number.
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Please double-check your shipping address and contact details before confirmation.
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On arrival, inspect the box carefully before signing for delivery.
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If there is visible damage to the box, take photos immediately.
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Unpack the instrument as soon as possible and check it thoroughly.
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Keep the box until you are 100% satisfied with your order.
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Also it may be useful for future tuning shipments.
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In Case of Damage
If your instrument arrives damaged:
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Report it to us immediately — all courier damage claims must be made within 14 days of delivery (including the delivery date).
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Keep the packaging and instrument at the delivery address for courier inspection.
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Send us photographs of the packaging and damaged item to help resolve the claim.
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Please note: couriers require a copy of our invoice as proof of value to process claims.
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