Instruments are heat-treated in the manufacturing process and the unique coloration is a result of temperature and duration of the heating. We can’t guarantee a specific colour.
Customs/import fees may apply and are the buyer’s responsibility.
Backorders available – usually completed within 2 to 6 weeks.
£2,500.00Original price was: £2,500.00.£2,000.00Current price is: £2,000.00.
At PanStream, we take great care to ensure your HandPan arrives safely and securely, wherever you are in the world. Below you’ll find all the important details about our shipping, packaging, and delivery process.
Free Shipping to UK Mainland & EU
We offer free shipping across the UK Mainland and EU. For deliveries outside these areas, please contact us for a custom shipping quote.
👉 Please note: EU customers may be required to pay local customs charges. These fees are the responsibility of the customer, and we advise checking with your local customs office before placing your order.
Secure & Insured Shipping
Your HandPan will be shipped using tracked and insured courier services. We only use legit invoices, and every shipment is fully covered for peace of mind. Instruments are packed suspended inside a double cardboard box to protect against impact during transit.
While we don’t stock instrument cases at the moment, you are welcome to send your own case to us, or order a case and have it delivered directly to us before shipping your instrument.
With the right care, your HandPan will continue to sound and look beautiful for years to come. Here are our essential tips for maintaining your instrument:
Daily Care
Wipe after each use – Gently remove moisture, oils, and fingerprints with a soft microfiber cloth.
Avoid rapid temperature changes – Sudden shifts in heat or cold can affect the metal and tuning.
Apply protective oil sparingly – Optional, but products like Phoenix Oil can help protect the surface. Use only a small amount and apply gently; avoid pressing directly on the notes. Always wipe away any excess to prevent build-up that may dull the tone.
Cleaning & Rust Prevention
From time to time, it’s a good idea to deep clean your HandPan:
Use a mild alcohol-based cleaner (like isopropyl) to remove oil build-up and reduce the risk of rust.
Avoid abrasive materials, harsh chemicals, or aggressive scrubbing.
Focus on gentle care, preserving the surface, and tuning is key.
What to Avoid
To protect your HandPan from damage:
Don’t drop or bang the instrument – even minor impacts can detune or dent the shell.
Avoid extreme temperatures, direct sunlight, or humidity.
Never play with hard objects; use hands only to maintain their signature soft tone.
Storage & Transport Tips
Use a well-fitted case when moving your HandPan to prevent scratches and dents.
Avoid long-term storage in closed bags – this traps moisture and can lead to corrosion and glue failure.
Allow for occasional airflow during storage to let your HandPan “breathe”.
Tuning & Refurbishment
Over time, even the best-made HandPans may need tuning. If you notice a change in pitch or tone quality, get in touch – we’re happy to advise or connect you with a trusted HandPan tuner.
From time to time, HandPan players notice the appearance of small, light-coloured spots or subtle stains on their instruments – most often around the high notes or the central tone field.
If you’ve spotted this on your PanStream handpan, please don’t worry: it’s normal, and your instrument is not defective.
What Are These Spots?
These marks are a natural feature of Ember steel, the high-quality material used in our handpans.
They are not rust.
They do not affect the sound, tuning, or durability of your instrument.
They are part of the chrome-oxide layer that forms naturally during the annealing (heat treatment) process.
This oxide layer is actually beneficial: it helps protect against rust and corrosion. Even if it gets scratched, it self-repairs almost instantly.
As our shell maker Ayasa explains:
“The patina on most Ember steel handpans is not stable and the instruments are likely to change colour. This does not affect the sound or tuning, it just creates a vintage look.”
In other words, these spots are cosmetic only, and each HandPan develops a unique, living aesthetic over time-just like a well-played acoustic guitar or violin.
Why Do These Spots Appear?
There are several natural reasons why these visual marks may occur:
Heat treatment behaviour – At high temperatures (above ~390°C), the oxide layer reacts in different ways, creating variations in colour.
Pre-treatment residues – Oils, fingerprints, or other residues on the steel before heat treatment can leave behind visual marks.
Less frequently played areas – Spots often appear in places that aren’t touched often, such as higher notes. Regular playing and handling seem to keep other areas more visually stable.
Is This Rust?
❌ No – it’s not rust. Ember steel is highly resistant to corrosion, and these spots are simply part of the material’s natural patina. They do not compromise the integrity, protection, or acoustics of your handpan.
Caring for Your HandPan
To keep your instrument looking and sounding its best:
Apply a light layer of handpan oil using a clean microfiber cloth.
Avoid over-oiling or using abrasive cleaners.
Store your handpan in a dry, stable environment at room temperature.
Handle it with clean, dry hands to reduce surface residues.
These subtle spots are part of the natural story of Ember steel. They add to the uniqueness of each instrument without affecting its sound or longevity. Over time, your HandPan develops its own individual character—a mark of its journey with you.
If you have any questions or concerns, please don’t hesitate to contact us.
This finely crafted HandPan features the D Kurd scale, a richly expressive and versatile scale cherished for its warm, soulful character. It begins with a resonant D3 centre note (ding), creating a grounding bass presence. Surrounding it are nine carefully tuned tone fields spanning from A3 to C5 on the top, and eight notes on the bottom from E3 to A5 — giving this instrument a total of 18 notes.
Part of our new Old-School, Hand-Hammered line, this instrument is created entirely by manual means, hammered by hand without the use of pneumatic tools like air hammers or presses. This traditional approach results in a truly authentic character, rich resonance, and a deeply organic feel.
The D Kurd scale combines minor and Middle Eastern-influenced flavours, lending itself beautifully to meditative, emotional, and improvisational playing. With accessible intervals and an intuitive layout, it’s ideal for beginners seeking flow as well as seasoned players exploring complex melodic and rhythmic textures.
Whether you’re performing, meditating, or simply exploring sound, this HandPan delivers a warm, reflective tone that invites creativity and calm.
Special Launch Offer: To introduce our Old-School, Hand-Hammered line, we are offering a 20% discount until September 15th. The very first buyer will receive the exact instrument shown in the photos, and we will honour the same special price for all back-orders placed before September 15th.
Free Shipping: Available for all orders within UK Mainland and EU.
If you’re ordering from outside the UK, please be aware that your country may charge import taxes or customs fees. These are not included in our prices and must be paid by the recipient.
At PanStream, we put great care into ensuring that your HandPan arrives safe, secure, and ready to play. Below you’ll find all the important details about our shipping process, insurance coverage, and returns policy.
Free Shipping to UK Mainland & EU
We are happy to offer free shipping across the UK Mainland and the EU.
For customers outside these regions, please contact us for a custom shipping quote.
Please note: Customers outside UK may be required to pay local customs charges. These fees are the responsibility of the customer, and we recommend checking with your local customs office before placing your order.
How We Pack Your HandPan
Each PanStream instrument is carefully suspended in a double cardboard box, providing maximum protection during transit.
All shipments are fully tracked and insured.
We only issue legit invoices to ensure smooth customs clearance and valid insurance coverage.
We do not stock HandPan cases at the moment, but you are welcome to:
Send us your own case, or
Order a case (we recommend Hardcase Technologies – Evatek Medium) and have it delivered directly to us before shipping.
Shipping Process
Once your payment has cleared and your instrument is ready to ship, we will book a courier and email you with your tracking number.
Please double-check your delivery address and contact details, as PanStream cannot be held responsible for delays or losses due to incorrect information.
Upon delivery:
Inspect the box carefully before signing for it. If you see damage, take photos immediately.
Open the box and examine the instrument thoroughly.
Do not dispose of the box until you are completely satisfied. We recommend keeping the box for future use (e.g., tuning or service returns).
Shipping Damage
If your instrument arrives damaged:
Notify us immediately.
All claims must be reported within 14 days of delivery (including the delivery date).
Keep the original packaging and the damaged instrument at the delivery address for courier inspection.
Provide us with clear photographs of the packaging and the damaged item(s).
Couriers also require a copy of our invoice as proof of value to process claims.
Please note: Claims cannot be processed without sufficient evidence or compliance with these requirements.
Returns & Refunds
Each PanStream HandPan is handcrafted and carefully tested before dispatch. However, if you are not satisfied with your order, you may request a return within 14 days of receiving it.
To qualify for a return:
The instrument must be unused, in its original condition, and returned in the original packaging.
Return shipping and insurance costs are the responsibility of the customer (unless the item is faulty or damaged in transit).
Once we receive and inspect the instrument, we will confirm your refund status. Approved refunds will be processed to your original payment method within 7 days.
Please note: We reserve the right to refuse returns that do not meet these conditions.
With the right care, your HandPan will continue to sound and look beautiful for years to come. Here are our essential tips for maintaining your instrument:
Daily Care
Wipe after each use – Gently remove moisture, oils, and fingerprints with a soft microfiber cloth.
Avoid rapid temperature changes – Sudden shifts in heat or cold can affect the metal and tuning.
Apply protective oil sparingly – Optional, but products like Phoenix Oil can help protect the surface. Use only a small amount and apply gently; avoid pressing directly on the notes. Always wipe away any excess to prevent build-up that may dull the tone.
Cleaning & Rust Prevention
From time to time, it’s a good idea to deep clean your HandPan:
Use a mild alcohol-based cleaner (like isopropyl) to remove oil build-up and reduce the risk of rust.
Avoid abrasive materials, harsh chemicals, or aggressive scrubbing.
Focus on gentle care, preserving the surface, and tuning is key.
What to Avoid
To protect your HandPan from damage:
Don’t drop or bang the instrument – even minor impacts can detune or dent the shell.
Avoid extreme temperatures, direct sunlight, or humidity.
Never play with hard objects; use hands only to maintain their signature soft tone.
Storage & Transport Tips
Use a well-fitted case when moving your HandPan to prevent scratches and dents.
Avoid long-term storage in closed bags – this traps moisture and can lead to corrosion and glue failure.
Allow for occasional airflow during storage to let your HandPan “breathe”.
Tuning & Refurbishment
Over time, even the best-made HandPans may need tuning. If you notice a change in pitch or tone quality, get in touch – we’re happy to advise or connect you with a trusted HandPan tuner.
From time to time, HandPan players notice the appearance of small, light-coloured spots or subtle stains on their instruments – most often around the high notes or the central tone field.
If you’ve spotted this on your PanStream HandPan, please don’t worry: it’s normal, and your instrument is not defective.
What Are These Spots?
These marks are a natural feature of Ember steel, the high-quality material used in our HandPans.
They are not rust.
They do not affect the sound, tuning, or durability of your instrument.
They are part of the chrome-oxide layer that forms naturally during the annealing (heat treatment) process.
This oxide layer is beneficial: it helps protect against rust and corrosion. Even if it gets scratched, it self-repairs almost instantly.
As our shell maker Ayasa explains:
“The patina on most Ember steel handpans is not stable and the instruments are likely to change colour. This does not affect the sound or tuning, it just creates a vintage look.”
In other words, these spots are cosmetic only, and each HandPan develops a unique, living aesthetic over time-just like a well-played acoustic guitar or violin.
Why Do These Spots Appear?
There are several natural reasons why these visual marks may occur:
Heat treatment behaviour – At high temperatures (above ~390°C), the oxide layer reacts in different ways, creating variations in colour.
Pre-treatment residues – Oils, fingerprints, or other residues on the steel before heat treatment can leave behind visual marks.
Less frequently played areas – Spots often appear in places that aren’t touched often, such as higher notes. Regular playing and handling seem to keep other areas more visually stable.
Is This Rust?
❌ No – it’s not rust.
Ember steel is highly resistant to corrosion, and these spots are simply part of the material’s natural patina. They do not compromise the integrity, protection, or acoustics of your HandPan.
Caring for Your HandPan
To keep your instrument looking and sounding its best:
Apply a light layer of HandPan oil using a clean microfiber cloth.
Avoid over-oiling or using abrasive cleaners.
Store your HandPan in a dry, stable environment at room temperature.
Handle it with clean, dry hands to reduce surface residues.
These subtle spots are part of the natural story of Ember steel. They add to the uniqueness of each instrument without affecting its sound or longevity. Over time, your HandPan develops its own individual character—a mark of its journey with you.
If you have any questions or concerns, please don’t hesitate to contact us.
Reviews
There are no reviews yet.